Your games out to operators. Their questions in one queue.
Distribute your portfolio to operators through iGRoute, and answer every operator in one back office: support requests with the round attached, certificate requests, contract rules and invoice disputes, all in threads with reference numbers.
What your teams stop doing.
Stop running a separate service desk for each operator.
Start answering every operator from one queue.
Support and compliance requests land in one place, with a count of what is waiting on you.
Stop re-sending the same certificate to every operator.
Start uploading each certificate once.
Keep certificates and markets per game in one registry. Every connected operator always sees the current version.
Stop settling disputes after the invoice is out.
Start agreeing promo rules up front.
Propose how promo rounds count and what discount applies. Once the operator approves, reconciliation applies it.
Stop asking operators to send you their numbers.
Start seeing your games across every operator.
Performance per operator on the platform, with drill-down to each game.
Stop haggling over campaign rates in a chat.
Start putting every rate request on record.
Free-spin campaign rates are requested and decided in the back office, next to the campaign itself.
Stop waiting for someone else to add your staff.
Start running your own team's logins.
Provider admins manage their own users, and one login can cover several studios.
Keep your game server as it is.
We integrate to your API in its own format and test game launch and transactions with you. After that, operators switch your games on in the platform; there is no per-casino integration to build.
- Safe retriesResend a bet, win or rollback after a timeout and it is recognised. Money moves once.
- Wins always paidWins, refunds and rollbacks for rounds already in progress are paid, even if an operator switches your games off.
- Jackpots and free spinsJackpot wins are paid as a separate credit, and free spins grants reach your server through the same connection.
- Prefer a standard?Implement our published Provider API, validate it with our self-test tool, and every new operator after that is a configuration change.
Three of them, up close.
Real screens with example data, as your teams see them.
Every operator's questions in one queue.
Round investigations and big-win checks from every operator arrive in one list, with the round, the player and how long each request has waited.
- The age of every request shown
- Filter by status
- Waiting counts beside the menu entry
Operators ask, your team answers.
Your games across every operator.
Rounds, GGR, effective rate and amount due per operator for any month, with a trend line and the settlement status of each period.
- One row per operator
- Pending, reviewed and settled periods marked
- Drill down from operator to game
Only your games, only your figures.
Ask for a new campaign rate, on record.
When an operator runs a free-spin campaign on your game, propose a different share of its cost. The operator decides in the back office, and the request stays with the campaign.
- Players, spins and estimated cost per campaign
- Withdraw a request before it is decided
- Dates and brand on every campaign
You propose, the operator decides.
From first call to your first operator.
A typical provider onboarding. We adjust it to your game server and your team.
- Talk to usYour portfolio, target markets, API and commercial terms.
- Connect your game serverWe integrate to your API as it is, or you implement ours. Either way, we test game launch and transactions together.
- Fill the registryGames, certificates and declared markets, once.
- Agree contract rulesRevenue share and promo treatment with each operator, in the back office.
- Go liveOperators enable your games, and their questions reach you in one queue.
20+ yearsin iGaming and global IT services, across the team that builds and runs iGRoute.
That experience is why the back office is built around the conversation between operator and provider, not only around the report at the end of the month.
- Your requests shape the roadmapWe work in short cycles. A feature an operator or provider asks for can move up the list, and you hear back on what we decided.
- One record, no copiesReconciliation, reports and monitoring read the same ledger, so both sides argue from the same figures, never from exported spreadsheets.
- Access you can account forTwo-factor sign-in, roles and groups, brand-level restrictions and an audit log of who did what and when.
- Honest about what is builtWhat is live is live. What is planned is marked as planned below.
See what it costs for your volume.
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